The Decision Accelerator

Imagine if every decision you made could make or break your company's future. Every day, employees at all levels are bombarded with decisions that shape the organization's trajectory. Each choice, no matter how seemingly small, has a ripple effect. Are your decisions propelling your company forward, or are they holding you back?

According to McKinsey, companies make tens of thousands of decisions daily, yet only 20% of them are considered high-quality decisions. How can we ensure our decisions are among the high-quality ones? Executing a strategy involves navigating a sea of choices, big and small. Leaders can’t possibly oversee all of them. In fact, most decisions happen far from the executive suite, carried out by people on the front lines. As Matt O’Connell, CEO of Vistaly, told me, “On the ground, it’s the day-to-day, nitty-gritty stuff where you need to make quick decisions. The executives don’t care about the details—they just want the problem solved.”

Making good decisions quickly is critical, but it’s not easy. Decision-making is influenced by a number of factors—ranging from cognitive biases to stress and emotional pressures—that can cloud judgment and lead to inconsistent or rushed choices.

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Collaboration, Problem solving Kevin Ertell Collaboration, Problem solving Kevin Ertell

The Monkey Cage Session

I’ve seen a lot of strategies and “solutions” fail over the years primarily because the solution was crafted before the problem addressed was thoroughly understood.

Many times, the strategy or solution was the result of a brainstorming session filled with type A personalities (me included) ready to make things happen. You may be familiar with the type of session I’m referencing. Usually, there’s a guru consultant leading the charge.

Those types of session frustrate me. I’m concerned there’s too much action, too many unspoken assumptions, and not nearly enough serious thinking.

Over the years, I’ve developed a problem solving technique that I’ve found to work a lot better. I call it the Monkey Cage Sessions.

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“We Tried That Before and It Didn’t Work”

“We tried that before and it didn’t work.”

Man, I’ve heard that phrase a lot in my life. And truth be told, I’ve spoken it more than I care to admit.

But when something fails once in the past (or even more than once) should it be doomed forever?

I was once lucky enough to hear futurist Bob Johansen speak, and he said something that really stuck with me:

“Almost nothing that happens in the future is new; it’s almost always something that has been tried and failed in the past.”

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Problem solving, Leadership Kevin Ertell Problem solving, Leadership Kevin Ertell

The Power of a Little Naïveté

Most of us are experts in something. Our expertise and experience are usually significant advantages that allow us to deal effectively with complex problems and situations. But they can occasionally be Achilles’ heels when they breed the type of overconfidence that causes us to overlook simple solutions in favor of more complex and costly solutions. Injecting a little naiveté into some problem solving sessions can spur new thinking that results in more effective and efficient solutions.

In my experience, experts tend to skip right by the simple solutions to most problems. Groups of experts working to solve a problem are even more likely to head directly to the more complex solutions.

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